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Cisco Jabber calls forced to hang up after Microsoft Teams starts ringing

Dufsao14
Level 1
Level 1

As how the title states!

 

I have a client using Cisco Jabber to make external calls from their company, they are using Microsoft Teams to make internal calls to colleagues and managers.

 

A quick scenario:
Employee 1 is on the phone with customer 1, Employee 2 rings Employee 1 on Teams and Employee 1's conversation with Customer 1 is cut-off without any notice.

 

 

I have been searching the net quite a bit about this one and tried a few different fixes/methods that stem from other issues, however no luck so far.

 

We have tried;

Re-installing both programs

Going to the microphone settings and unticking "Give Programs exclusive access to this device"

Using a different microphone

 

 

Any help is greatly appreciated!!!

1 Reply 1

Zero&One
Level 1
Level 1

@Dufsao14  Have you found a fix for this as I am having the same issues? Thank you in advance.

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