Error updating a User on CUCM 14 - (CSCwi34944)

[lneyman]

Our client upgraded from CUCM 12.5 to 14 and when they use our software to update the User PIN, they get an error java.lang.NoClassDefFoundError: com/cisco/ccm/admin/utilities/UpdateUnityUsersPinUtil

Our request looks like this:

POST /axl/ HTTP/1.1

<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"><SOAP-ENV:Body><axl:updateUser xmlns:axl="http://www.cisco.com/AXL/API/14.0"><userid>aaddario</userid><pin>****</pin><pinCredentials><pinCredUserMustChange>false</pinCredUserMustChange></pinCredentials></axl:updateUser></SOAP-ENV:Body></SOAP-ENV:Envelope>

Sent 333 bytes in 1458.935 mS:
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
 <SOAP-ENV:Body>
  <axl:updateUser xmlns:axl="http://www.cisco.com/AXL/API/14.0">
   <userid>aaddario</userid>
   <pin>****</pin>
   <pinCredentials>
    <pinCredUserMustChange>false</pinCredUserMustChange>
   </pinCredentials>
  </axl:updateUser>
 </SOAP-ENV:Body>
</SOAP-ENV:Envelope>

[aldbadge]

Did you find a resolution for this issue?  We are seeing a similar issue on our 12.5 to 14 upgraded instance.  

[thomas-buchholz]

We are facing the same issue after upgrade from 12.5 to 14.0.1.

The bug report doesn't tell us anything about how to solve it. 

"Workaround: Change the AXL request to specify v14 works as expected"

What does that mean exactly? We are using a 3rd party software (Uplinx) to provision endusers, so we cannot set the users up because it stops for user PIN  (even if the user doesn't have a CUC account) 

Anyone found a solution ?

Thanks,

Thomas

[aldbadge]

Ours did get fixed after several reboots of everything.

[thomas-buchholz]

Just to let you know, 

Cisco TAC listed our issue with BUG: CSCwj99499

Workaround was to restart "Cisco AXL Tomcat" and "Cisco AXL Web Service" which fixed it for us.

Regards,

Thomas