Hello guys, Please help me out with this. Someone purchased a couple of licenses for us, FPR 2110, instead of 2120, each with a three year term. The issue is we dont have any 2110 devices and these licenses will be useless to us. We have already gone ahead and purchased the right licenses for 2120 devices.
Can these be returned? If not, can they be sold to a third party? Thanks.
Its a lot of money and it will be a big waste to let them expire.
"They should certainly be able to RMA them. Some customers do that just to change the subscription period.
An RMA is just another Sales Order – only in reverse. So you should RMA through the sales person or partner who placed your original order. You should be reimbursed, and the support contract is cancelled. (All this assumes the original order was completed and closed.)"
I hope this helps and if not then definitely open a case by emailing: firstname.lastname@example.org.
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