I am creating a finesse client using qt/c++
I have 2 ccx servers that are master and slave
if i connect my client to the master (lets call it 01) and run it, login make a call etc.
I then go to the ccx login and then turn off the cisco unified ccx engine (for the Master)
it might ttake a few minutes to fail over
My current client process (which i have lots of questions about) is as follows.
I get a xmpp notification (SystemInfo) and in the status i see OUT_OF_SERVICE
I see a primaryNode 01 a secondaryNode 02 and status OUT_OF_SERVICE
I also see 2 ctiServers 01 and 02 , in 01 i see host, connectedDuration and active.
I actually don't know how to handle the failure.
While watching the Finesse Web application i see it polling the SystemInfo endpoint and waiting to see if the status says IN_SERVICE
it does that a few times and sometimes will see it go back in service and sometime it will reset the url and point it to the 2nd server
i am unclear what to do , Poll SystemInfo do i look for CtiServers that are active? or that have a connectedDuration?
Also, it 01 turns completely off and my base url is https://01:port/finesse/api/SystemInfo it fails and times out then https://02:port/finesse/api/SystemInfo
I have read the docs. It says the client is responsible. I just cannot see clearly what i should do.
I hope someone can help me. Thank you very much if you reply
