Prime Infrastructure not responding

[r.laventure]

fl1cpprimeap01/admin# ncs status
initHealthMonitor(): can not start DB
Database server is stopped
FTP Service is running
TFTP Service is running
Matlab Server is running
Matlab Server Instance 1 is running
Matlab Server Instance 2 is running
Matlab Server Instance 3 is running

fl1cpprimeap01/admin# sho version

Cisco Application Deployment Engine OS Release: 3.1
ADE-OS Build Version: 3.1.0.001
ADE-OS System Architecture: x86_64

Copyright (c) 2009-2017 by Cisco Systems, Inc.
All rights reserved.
Hostname: fl1cpprimeap01

Version information of installed applications
---------------------------------------------

Cisco Prime Infrastructure
********************************************************
Version : 3.3.0
Build : 3.3.0.0.342
fl1cpprimeap01/admin#

NMS Server is stopped.
SAM Daemon is stopped.
DA Daemon is stopped.
WSA service is stopped.
wsa apache httpd is stopped.
Compliance engine is not running
fl1cpprimeap01/admin#

[balaji.bandi]

First try to reboot (VM or appliance)

after boot try 

# ncs status

initHealthMonitor(): can not start DB   - check this fixed.

still issue, go to shell see the disk space.

#shell

df -h   ( make sure enough space available each path mount)

Try below  suggestions :

1. # ncs cleanup

2. Stop the ncs service(# ncs stop) and perform reinitiate database (# ncs db reinit)  

3. If the above doesn't work you have to do a fresh installation and restore a backup of Prime if you have one.

Do you have backup ? if so time to re-install and restore from backup.

3.3 is too old, try to Upgrade to 3.4 and 3.7 for better results.

[r.laventure]

Tried all the listed recommendations, no luck in restoring the system.

Do you know if the DB will be recovered when I attempt an inline upgrade? Or is there a way to export the DB to a new instance?

The AP maps and locations are the most important information I need, the rest i can rebuild if required.

[balaji.bandi]

Most of the information stored in DB, if the DB corrupted you can not get any information.

Do you have any backup ? if not contact TAC before you touch anything or you going to loose all information.