09-07-2021 01:38 PM
fl1cpprimeap01/admin# ncs status
initHealthMonitor(): can not start DB
Database server is stopped
FTP Service is running
TFTP Service is running
Matlab Server is running
Matlab Server Instance 1 is running
Matlab Server Instance 2 is running
Matlab Server Instance 3 is running
fl1cpprimeap01/admin# sho version
Cisco Application Deployment Engine OS Release: 3.1
ADE-OS Build Version: 3.1.0.001
ADE-OS System Architecture: x86_64
Copyright (c) 2009-2017 by Cisco Systems, Inc.
All rights reserved.
Hostname: fl1cpprimeap01
Version information of installed applications
---------------------------------------------
Cisco Prime Infrastructure
********************************************************
Version : 3.3.0
Build : 3.3.0.0.342
fl1cpprimeap01/admin#
NMS Server is stopped.
SAM Daemon is stopped.
DA Daemon is stopped.
WSA service is stopped.
wsa apache httpd is stopped.
Compliance engine is not running
fl1cpprimeap01/admin#
09-07-2021 02:03 PM
First try to reboot (VM or appliance)
after boot try
# ncs status
initHealthMonitor(): can not start DB - check this fixed.
still issue, go to shell see the disk space.
#shell
df -h ( make sure enough space available each path mount)
Try below suggestions :
1. # ncs cleanup
2. Stop the ncs service(# ncs stop) and perform reinitiate database (# ncs db reinit)
3. If the above doesn't work you have to do a fresh installation and restore a backup of Prime if you have one.
Do you have backup ? if so time to re-install and restore from backup.
3.3 is too old, try to Upgrade to 3.4 and 3.7 for better results.
09-08-2021 02:13 PM
Tried all the listed recommendations, no luck in restoring the system.
Do you know if the DB will be recovered when I attempt an inline upgrade? Or is there a way to export the DB to a new instance?
The AP maps and locations are the most important information I need, the rest i can rebuild if required.
09-09-2021 03:18 AM
Most of the information stored in DB, if the DB corrupted you can not get any information.
Do you have any backup ? if not contact TAC before you touch anything or you going to loose all information.
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