Im currently deploying a UCCE 12 environment with Finesse 12. I can login to the Finesse Admin page, but when I attempt to login to the Agent Desktop I receive and Out of Service error. Upon looking at the Desktop logs, I see a CTI error:
][product_name=Unknown product][subsystem_exception_info=][tid=Reader][version_number=Unknown product_-1_-1_-1_-1_-1_-1_-1]: Information associated with the following logged exception
0000200543: 10.x.x.x: Jan 30 2019 09:38:30.847 -0600: %CCBU_pool-60-thread-1-3-CTI_CONNECTION_RETRIES_EXCEEDED: %[Host=<redacted>][port=42027]: System has failed to connect to CTI server in the allowed number of retries. ; Please check the network connection, and check whether the CTI server is online
0000200555: 10.x.x.x: Jan 30 2019 09:38:30.853 -0600: %CCBU_pool-60-thread-1-3-startCTIWriter-handleBeanFailure Failure Conf: Received Msg=CTIFailureConf [status=95,text=null]CTIFailureConf [ invokeID=7908, cti_sequence_id=7908, msgID=1, msgName=FailureConf, deploymentType=CCE]
0000200556: 10.x.x.x: Jan 30 2019 09:38:30.853 -0600: %CCBU_pool-60-thread-1-3-CTI_OPEN_FAILURE: %[ERROR_DESCRIPTION=Open Req returned failure][error_code=95][error_message=null]: CTI Server rejected open request ; There is a configuration mismatch between this server and the CTI server
Looking at the ctisvr logs, this is repeated every ms:
Invalid Enterprise CTI message received from session: 234 (new client at (<redacted>:44444)), type: OPEN_REQ, error: E_CTI_INVALID_CONFIG_MSG, field: ConfigMsgMask.
Looks like the MASK being sent from Finesse is 0xe3: