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jesposito1
Beginner

UCCX 11.x Finesse Workflow Question

Hello! I have a question on workflows using Finesse. We have an 11.x environment, and a question was posed to me about automating logouts for a particular team. Is there a way to develop a workflow that will force the logout of agents from a particular team at a specified time. As an example, we would want all agents from one team to be logged out at 9PM every night regardless of Ready status. My thinking is that we would need to have a way to set the agent to Not Ready, then initiate Logout. Is this something that can be accomplished via a workflow? Thanks!

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