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UCCX failed to connect SocialMiner

samhopealpha
Level 1
Level 1

 

Hi Everybody,

 

I have installed the following

UCCX: 12.5.1.11001-348
SocialMinor: 12.0(1)-37

 

After I configure the CCP Configuration in UCCX, with socialMinor IP

it shows the following error

 

Unable to communicate to the CCP running on the IP address(Hostname) provided. Please check the network connectivity

 

UCCX can ping SocialMiner successfully.

 

Do I miss anything?

Thanks in advance

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