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David Dube
Cisco Employee

[NEW RELEASE] Cisco Technical Support mobile app 3.16.1 - Notifications, Cisco Validated Designs, Case Trending Information

New Release Information

On October 10th, we released new versions of our iOS and Android clients that include several new features we thought you may be interested in. 

Cisco Validate Designs

Over the past year, we received several requests to include Cisco Validated Designs within the mobile app. Nearly 500 Cisco Validated Designs are now available under “Product Information”, and additional design guides will be will be added over time. 

Cisco Support Case Trending Information

Nearly a year ago, we piloted a service that would send an email to participants after they opened a Service Request. The email contained the top referenced Bugs, Error Messages and Cisco Support Community discussions referenced in recent support cases for similar devices. While the referenced link(s) may not resolve their issues, we heard from customers that the email highlighted issues they were not aware of.

Interested? Sign up under “Case Trend Emails" within “Settings.”

Notifications

We have heard from fellow engineers they have found support case related notifications helpful to stay on top of their cases. One partner engineer told us:

“I use it [CTS mobile app] for notifications about cases…. Having an open TAC case is like a game of chess with a timer. You want to make your move and click the timer to get the (responsibility) passed back to the other guy. Lost time eats into our profit margin, too.” 

With that in mind, we recently added “My Notifications” - a consolidated list of all support case push notifications and Trending emails we have sent you over the last 30 days. From each notification, you can launch directly into your case, mark them read, or delete them altogether. 

If you rather prefer access from your computer, you can do that as well:

My Notifications: https://cway.cisco.com/notifyCache

Controlling Notifications

We understand you may not want to receive some, or possibly any mobile push notifications. Within "Settings" we have provided several options to help you regain control over what we inform you about.

The following video covers a number of topics discussed above, including customizing the app to control which notifications are sent to you. 

We hope you find the CTS mobile app a valuable asset. If you have any suggestions on how we can further improve the app, don't hesitate to let us know.

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