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Cisco Employee

New Release: Cisco Technical Support Mobile App v3.13 New Features & Productivity Tips

Before the end of year holidays, we released a new version of the Cisco Technical Support mobile application on iTunes, Google Play, and Amazon Android Appstores. You can view which version you are currently running in the app's "Help" section. 

New Features:

    • Added End of Life Announcements via Mobile Push Notifications
    • Added "Field Notices" and the "Analytics and Automation" blog to RSS Feeds
    • Improved In-App Browser User Interface
    • New "Tools" area that includes:
      • IPSec Overhead Calculator
      • Partner Locator

For users with Service Contracts

    • Updated Device Coverage Checker (Note: Users who prefer the older version can switch back by toggling the "Check Device Coverage" setting found in the "Settings" area in the CTS app)
    • SSH/Terminal client found in "Tools" under "ASA CLI Analyzer"

We're actively looking for feedback on the updated Device Coverage Checker and SSH Client. Feedback can be posted here, or sent to our development team via email to:

Productivity Tip #1: Setting Push Notification Preferences

We have introduced several type of mobile push notifications over the past year (Support Case updates, PSIRT/Security Advisories, and End of Life Notices). Within the Settings section of the app, users can control which types of mobile push notifications will be sent to their device. To make adjustments, go to: "Settings" -> "Push Notifications" and make the desired changes for your device.

Note: There have been a number of PSIRT Advisory notifications during recent months. We are in the process of reducing the frequency of when the application checks for new advisories from 4 hours to 8 hours. 

Productivity Tip #2: Changing Support Case Timestamps to your Time Zone

By default, the timestamps in support cases are displayed in UTC time zone. Several users have asked to have the ability to view timestamp information relative to their current timezone. By toggling the "Use Local Time Zone" setting found in the applications "Settings" section "on", the application will automatically convert support case timestamps to your local time zone.


We hope you appreciate the new features and welcome your feedback. 


Dave Dubé, Product Manager Cisco Services

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