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David Dube
Cisco Employee

[NEW RELEASE] - Cisco Technical Support mobile application v3.16 for Android and iOS clients

On September 6th, we released new versions of the Cisco Technical Support mobile application for iOS and Android clients. Among the enhancements include:

  • Simplified mobile push notification flow - once a push notification is tapped, you no longer have to confirm whether or not you want to open the app (reduced steps)
  • Added the VCS Service Checker tool which can help identify Jabber login issues, inbound call failures, phone registration failing and XMPP federation. The tool consists of checking if the services (SIP, H323, XMPP, collab-edge) are available in your network.
  • Several minor UI/UX tweaks to the Android client to ensure consistency throughout the app
  • Squashed some bugs that were resulting in a few app crashes as reported by Google Play and user feedback.

Looking forward, the next release that is being targeted for early October will include:

  • Access to Cisco Validated Designs including In-App Notifications indicating when new content is available
  • "My Notifications" which will be a "semi-permanent" repository of support case related notifications. Notifications will be kept for up to 30 days, can be marked as read or deleted, and will act as a jumping off point to your case.
  • Ability to subscribe to Cisco Support Case trending information. After opening a support case, an automated process will look to find the top referenced Error Messages, Bugs, and Cisco Support Community references related to the Product ID (PID) associated to your case, build an email with the references linked, and send it to the specified email address(es).

If you have any questions about this release, or any other question about the iOS or Android client, please don't hesitate to ask.

Regards,

Dave Dubé

Product Manager

Cisco Services

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