Re: 500 Error when trying to get files from Broadworks

SergeyKhimich19538 · ‎10-05-2021

Hi all.

There is error when trying to get config files from Broadworks.
My group name is SergeyKhim-Grp1.

I'm using Identity Device profile of type "Ascom - Device profile".

There are various configuration files available.

When you try to download it, you get HTTP Status 500 – Internal Server Error (cisco.com)

Examples of links to files, it asks for credentials but returns 500 error after entering:

SergeyKhimich19538 · ‎10-08-2021

There is no response.

Is it ever going to be fixed?

Please let us know.

amkatiya · ‎10-12-2021

Sorry for late reply, Please reserved a new group and try again ...It should works now.

SergeyKhimich19538 · ‎10-12-2021

Quickly reserved and tried with file http://broadsoftsandboxxsp.cisco.com/dms/Ascom/dectusers.xml.

Still NOK but this is a new error.
So, now error 404 displays when trying to get config files from Broadworks: HTTP Status 404 – Not Found

500 error is not reproducible.

amkatiya · ‎10-12-2021

Did you add profile or the user and set the profile password?

SergeyKhimich19538 · ‎10-12-2021

Yes, I added Identity Device profile of type "Ascom - Device profile" and set custom credentials for it and used those credentials for test.

amkatiya · ‎10-12-2021

Rebuilded the profile ..Can you please try again.. If same issue try to rebuild the profile for user and then try ..

SergeyKhimich19538 · ‎10-12-2021

Now I obtained this file.

I will continue to setup my system as usual and write here if something similar happens.
Thanks!!!

SergeyKhimich19538 · ‎10-12-2021

Found one more similar thing.

XSI phonebook is not working when using BroadworksSip Basic Authorization scheme.

It gets 401 response when searching.

See attached PCAP traces, use http filter.
But seems it works if download phonebook content via Web browser.

amkatiya · ‎10-12-2021

Hi, Can you, Please try with another user .

As i am able to check that your account for the user is disable ..will try to resolved that..

BwCommunicationMgr:Authentication rejected for u9736722681@broadsoftlab.com
<?xml version="1.0" encoding="ISO-8859-1"?>
<BroadsoftDocument protocol="OCI" xmlns="C" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><userId xmlns="">u9736722681@broadsoftlab.com</userId><command type="Error" echo="" xsi:type="c:ErrorResponse" xmlns:c="C" xmlns=""><summary>[Error 5202] Account is disabled.</summary><summaryEnglish>[Error 5202] Account is disabled.</summaryEnglish></command></BroadsoftDocument>

amkatiya · ‎10-12-2021

Resolved the disable error for the user, please use default credential for user (The credential provided the time of reservation). And please don't use wrong password multiple times as it results in account disable.

SergeyKhimich19538 · ‎10-13-2021

Now it's working for all 3 users that I have, i.e. u9736722681/u9736722682/u9736722683.

Thanks!