Broadworks - call is dropped after ~ 30 seconds

[SergeyKhimich19538]

Hi.

Found strange issues today.

1) Established call between 2 users is dropped after ~ 30 seconds.

My users - u9736722151 and u9736722152.

Attached a traces - CallIsDropped.pcapng.

The problem is actual not only for my group SergeyKhim-Grp1.

It is actual for other groups from my Enterprise.

I say "strange" because all was OK on Friday 2020-04-10.

And nothing was changed on our devices - neither settings nor build.

2) Can not put the call on hold.

Attached HoldFailed.pcapng

Could you please take a look?

[skumar1]

we have identified an issue on the proxy server, we are working on it.

[PBH]

I have the same problem and it looks like the problem is that the Broadworks proxy have a local IP in the Contact header. Last week it was ok but 2 weeks ago the sandbox had the same problem. 

[skumar1]

Yes we are working on it to resolve the issue

[SergeyKhimich19538]

Problem still exists and blocks running of many tests.

[SebastainRodriguez93243]

I have the same problems. Still no solution?

[skumar1]

Problem has been identified and we are working on the solution. As of now there is no estimated time frame for the fix

[SergeyKhimich19538]

Hello.

Are there any updates for this issue?

[SergeyKhimich19538]

Hi skumar1.

Are there any updates for this issue?

Problem still exists((.

[satherav]

Still we are working on the issues. Will let you know once the issue is resolved.