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Call Recording not ready

Hi,

I enabled Call Recording to a user but got this error message "Failed to modify: [Error 18104] No Recording Platform is currently configured and assigned. Contact your administrator."

Is Call Recording ready?

2 REPLIES 2
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Beginner

Re: Call Recording not ready

Call recording is not supported as of now.
Cisco Employee

Re: Call Recording not ready

I'm assuming you made that change to a Webex Calling user inside Control Hub?

You will need to talk to your Cisco Partner to enable Call Recording for you.

Josh Fallon
Cloud & Hosted Technical Solutions Architect - ANZ, Cisco.
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