CTI/XSI "Advanced Call" Events were not received for Users or other virtual devices.

[DevTeamAkixi]

BroadWorks Cisco DevNet Sandbox

Enterprise ID : AkixiEnt1

Subscription : 'Advanced Call'

An internal call made from one user to another user : No events received.

Call to a Call Center Queue : Received events only from that particular Call Center Queue and no events from agents.

Is there a problem on Sandbox that we were not getting the right information through XSI-Events?

Can this be looked at please?

Thank you.

[DevTeamAkixi]

Hi,

If this is not the right place for questions like this, can someone from Cisco point me where I can post the question to get a response?

Thank you.

[Chinmaya]

Apology for delayed response. Can you please share the user details to look at the issue ?

[DevTeamAkixi]

Hi Chinmaya,

Thank you for picking this up.

We made a test call at 09:25 AM BST on 8th April 2021 from AkixiEnt1Grp1User02@broadsoftlab.com  to AkixiEnt1Grp1User01@broadsoftlab.com for which we did not receive any 'Advanced Call' events.

Please let me know if you need further information.