Hi
Is it possible to originate a call from broadworks call center? I was able to find similar function for route point but not call center.
| http(s)://<host:port>/com.broadsoft.xsi-actions/v2.0/routepoint/<routepointid/calls/new |
I understand that route point is to integrate external call center to broadworks as shown below. So shouldn't the similar capabilities be available for call center in broadworks itself as well?
"The Route Point service enhances Cisco BroadWorks by allowing an external system to
integrate with Cisco BroadWorks easily to provide enhanced call center functionality.
The service provides functionality similar to that of the Call Center – Premium service"
