Request more users of my Sandbox

[GuyPothiboon4406]

Hi,

I have 2 requests with my Sandbox

1. Somehow I cannot login Grp2 anymore.  I was able to create users on Grp2 couple days ago but now I am not able to login.  Can you help to reset/re-enable it?

2. I need users for our sw developers and DA interop test team so I need more users.  Is it possible to assign one more Group of users to my Sandbox?

[GuyPothiboon4406]

I have already tried adding more users on Grp1 without phone number but the newly added user cannot make/receive calls

[skumar1]

you can use the same access credentials for the Grp2, it should work now.
there are totally 20 user's with phone number assigned to your 2 group's. you can create additional user's by yourself.

[GuyPothiboon4406]

Hi skumar1,

Grp2 is working, thanks

I have created new users without phone number on both groups but the users without phone number cannot make/receive calls

[skumar1]

DId you assigned the extns for those user's ?

[GuyPothiboon4406]

Hi skumar1,

Yes I have assigned Extension and Generic SIP profile to the new user.  My phone can register to this new user account.

But I hear "We are sorry you call cannot be completed ...." when making call or call to that new user

[skumar1 · Accepted solution]

Guy,
For your requirement, you will need to ensure that these users' groups have the "Calling Line ID Group Number" set.
Otherwise, calls to these extensions will not be completed. I have set the Calling Line ID Group Number, please try again and let me know.

[GuyPothiboon4406]

Hi skumar1,

Thanks for your help.  Following your instruction i have successfully added new user in Grp2