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Unable to login to web portal

GuyPothiboon4406
Level 1
Level 1

‎10-10-2019 10:10 AM

Hi skumar1,

I know it sounds very strange but today I cannot login to Broadworks web portal Grp2 again.

After you reset this account last week, I changed the password and made changes to some user configurations.  In last couple days I was only login to Grp1.

I tried to login to Grp2 this morning but I cannot login with both my password and default password.  I really don't know what happen here. 

Is the account password expired? Is it locked if no activity for certain time?

 

Thank you for your help and patient

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2 Replies 2

skumar1
Level 3
Level 3

‎10-10-2019 11:37 AM

Guy,
I am not sure what happened but the account is not locked. please try with the previous password and let me know.
0 Helpful

GuyPothiboon4406
Level 1
Level 1
In response to skumar1

‎10-10-2019 12:10 PM

It worked now with default (previous) password.  This time I will not change the password and will keep monitor it

0 Helpful
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