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UCCX API for Call Transfer
Created by Bodbol Lyon on 01-03-2020 08:03 PM
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I would like to use the UCCX API in the following scenario and was wondering if anyone could point me in the right direction: Agent Places outbound call using FinesseAgent Ends CallFinesse Automatically Dials Extension 12345 I've tried using&nbs... view more
Webex Teams Developer resources
Created by Dirk-Jan Uittenbogaard on 07-08-2019 11:58 PM
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  Team, Here's an overview of Webex Teams Developer resources.Do you have a nice use-case, app, sample code, etc? Please comment and I will add it!  GENERIC    DOCUMENTATION Webex Developer PortalDeveloper blog Developer suppor... view more
The UCCX (with Finesse, CUIC, SocialMiner) 12.0 Early Releas...
Created by dekwan on 10-23-2018 01:20 PM
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Did a little birdie tell you that there is a UI refresh of the Finesse desktop in 12.0? Are you worried that the custom gadget(s) that you spent so many hours building will no longer work? Did you hear that there will be agent to agent chat in this releas... view more
Finesse – Display CUIC report in a new tab in Finesse Agent ...
Created by mark.baker@midlandsco-op.com on 08-21-2018 07:16 AM
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Symptoms Reqested to display a CUIC report in Finesse Agent Desktop Diagnosis User wanted stats from a report they had created in CUIC to be displayed as a new tab in Finesse Agent Desktop.  Solution  Attached is a solution I got to work us... view more
A simple webex teams webhook in Python
Created by jolefebv on 08-20-2018 02:10 AM
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Hi folks,   I am working on a Webex Teams Bot. It was quite complicated to find all the necessary information to have a running webhook in python. Therefore, I am sharing a simple way to do it here.   It is necessary to have   -Flask: will... view more
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