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Getting failure in response "Fail to forward request:null". Can somebody please help me on this.

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shishuvendratiwari0509
Level 1
Level 1

‎04-25-2017 04:15 AM

I am using XML API to make XML request to create the user by using python. but i am getting response Fail to forward request:null. what is the workaround for this issue?

XML request

<?xml version="1.0" encoding="UTF-8"?>

<serv:message xmlns:xsi="http://www.w3.org/2001/XMLSchemainstance"

    xmlns:serv="http://www.webex.com/schemas/2002/06/service"

    xsi:schemaLocation="http://www.webex.com/schemas/2002/06/service

    http://www.webex.com/schemas/2002/06/service/service.xsd>

    <header>

        <securityContext>

            <webExID>****</webExID>

            <password>*****</password>

            <siteID>*****</siteID>

            <partnerID>*******</partnerID>

        </securityContext>

    </header>

    <body>

        <bodyContent

            xsi:type="java:com.webex.service.binding.user.CreateUser"

            xmlns:att="http://www.webex.com/schemas/2002/06/service/user"

            xsi:schemaLocation="http://www.webex.com/schemas/2002/06/service/user

            http://www.webex.com/schemas/2002/06/service/meeting/user.xsd">

            <firstName>Shibbu</firstName>

            <lastName>Tiwari</lastName>

            <webExId>nseth</webExId>

            <email>*******</email>

            <password>*****</password>

            <privilege>

                <host>true</host>

            </privilege>

            <active>ACTIVATED</active>

        </bodyContent>

    </body>

</serv:message>

Response XML:

<?xml version="1.0" encoding="UTF-8" ?>

<serv:message xmlns:serv="http://www.webex.com/schemas/2002/06/service" xmlns:com="http://www.webex.com/schemas/2002/06/common">

<serv:header>

<serv:response>

<serv:result>FAILURE</serv:result>

<serv:reason>Fail to forward request:null</serv:reason>

<serv:gsbStatus>PRIMARY</serv:gsbStatus>

<serv:exceptionID>000000</serv:exceptionID></serv:response>

</serv:header>

<serv:body>

</serv:body>

</serv:message>

What am i missing?

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Accepted Solutions

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ryanhunt
Level 5
Level 5

‎04-25-2017 12:53 PM

From your security Context, remove: <siteID> & <partnerID>, replace this with <siteName> that contains the subdomain for your site, ie, sitename.webex.com...

Also ensure your calling the correct XML API Service URL with the same siteName: https://sitename.webex.com/WBXService/XMLService

View solution in original post

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4 Replies 4

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ryanhunt
Level 5
Level 5

‎04-25-2017 12:53 PM

From your security Context, remove: <siteID> & <partnerID>, replace this with <siteName> that contains the subdomain for your site, ie, sitename.webex.com...

Also ensure your calling the correct XML API Service URL with the same siteName: https://sitename.webex.com/WBXService/XMLService

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shishuvendratiwari0509
Level 1
Level 1
In response to ryanhunt

‎04-25-2017 11:13 PM

Hello Ryan,

Thanks for picking up.. i modified as you suggested but getting same error. this time getting like this.

<serv:result>FAILURE</serv:result>

  <serv:reason>Fail to forward request:null</serv:reason>

<serv:gsbStatus>BACKUP</serv:gsbStatus>

<serv:exceptionID>000000</serv:exceptionID>

Initially i was getting Primary but now is Backup...

please advise what should i try now?

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shishuvendratiwari0509
Level 1
Level 1
In response to shishuvendratiwari0509

‎04-25-2017 11:18 PM

Script i am using....

import urllib

import httplib

import re

from xml.dom.minidom import parse, parseString

target_url = "https://cebmeetingstest.webex.com/WBXService/XMLService"

xml_request = """

<?xml version="1.0" encoding="UTF-8"?>

<serv:message xmlns:xsi="http://www.w3.org/2001/XMLSchemainstance"

    xmlns:serv="http://www.webex.com/schemas/2002/06/service"

    xsi:schemaLocation="http://www.webex.com/schemas/2002/06/service

    http://www.webex.com/schemas/2002/06/service/service.xsd>

    <header>

        <securityContext>

            <siteName>cebmeetingstest.webex.com</siteName>

            <webExID>****</webExID>

            <password>*****</password>    

        </securityContext>

    </header>

    <body>

        <bodyContent

            xsi:type="java:com.webex.service.binding.user.CreateUser"

            xmlns:att="http://www.webex.com/schemas/2002/06/service/user"

            xsi:schemaLocation="http://www.webex.com/schemas/2002/06/service/user

            http://www.webex.com/schemas/2002/06/service/user/user.xsd">

            <firstName>*****</firstName>

            <lastName>****</lastName>

            <webExId>***</webExId>

            <email>****</email>

            <password>*****</password>

            <privilege>

                <host>true</host>

            </privilege>

            <active>ACTIVATED</active>

        </bodyContent>

    </body>

</serv:message>   

""" 

print(xml_request)

result = urllib.urlopen( target_url, urllib.urlencode( {'request':xml_request} ) )

print parse( result ).toprettyxml()

result.close()

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ryanhunt
Level 5
Level 5
In response to shishuvendratiwari0509

‎04-26-2017 09:49 AM

sitename shold just be: cebmeetingstest, remove the .webex.com

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