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roger.molloy
Beginner

Unable to retrieve custom field - GetEnrollmentInfo

Hi,

I have a reporting service working using the WebExxml api.

On the registration form for our event center sessions we ask for information using a single text-box custom field.

When I retrieve the registration report manually from the WebEx site the custom field has been completed.

However when I parse through the returned XML (Meeting Attendee Service : GetEnrollmentInfo), the custom field elements are always empty.

My requests work OK across 3 different WebEx reports, its just this one that doesn't return the custom field.

The request string is as shown on the documentation(see below),

<?xml version="1.0" encoding="UTF-8"?>
<serv:message xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
   xmlns:serv="http://www.webex.com/schemas/2002/06/service"
   xsi:schemaLocation="http://www.webex.com/schemas/2002/06/service">
   <header>
   <securityContext>
   <webExID>host</webExID>
   <password>123456</password>
   <siteName>testsite</siteName>
   </securityContext>
   </header>
   <body>
   <bodyContent
   xsi:type="java:com.webex.service.binding.attendee.GetEnrollmentInfo">
   <sessionKey>987566789</sessionKey>
   </bodyContent>
   </body>
</serv:message>


Can you advise if there is something else needed to return the customer registration field? Whether this be a setting with the registration form, or do I need to request this info to be returned somehow?


Many Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
kasutton
Cisco Employee

Hello Roger,

Apologies for the delay. I'm not able to duplicate the issue on a test site using your example request and my test event information. If you're still having this issue could you email your sitename to me at kasutton@cisco.com? I'd like to run a test directly on your site to see if I can duplicate.

Kasey

Cisco WebEx API Developer Services

View solution in original post

1 REPLY 1
kasutton
Cisco Employee

Hello Roger,

Apologies for the delay. I'm not able to duplicate the issue on a test site using your example request and my test event information. If you're still having this issue could you email your sitename to me at kasutton@cisco.com? I'd like to run a test directly on your site to see if I can duplicate.

Kasey

Cisco WebEx API Developer Services

View solution in original post

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