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Instructions: Get Started With Your Cloud Desktop



Follow these instructions once you have received notification that your Cloud Desktop has been provisioned.

These instructions should get you up and working with your new Cloud DesktopThis service uses Citrix and Microsoft Azure cloud services. Access to your desktop will be through the Citrix StoreFront portal, a digital workspace that fully aggregates all apps & data you need across all platforms.

Before you get started ensure you have:

  • a device capable of running the Citrix Workspace
  • a good quality internet access
  • a Cisco Username & Password
  • DUO Multi factor Authentication


To set-up Duo for Multifactor Authentication, complete the following steps: 

  • Visit 
  • Click the image in the middle of the screen to log in using DUO MFA 
  • Follow the on-screen prompts to register 
  • When setup is complete, you will see the “Welcome to Cisco Tools” page. 



Step 1. Please visit

to download Citrix Workspace. You should see the ‘Download’ button as shown below. Click on this. If you have successfully installed the receiver Citrix should detect this and continue in a few seconds (you may be prompted by your browser to open Citrix Workspace Launcher). If you have not yet installed Citrix Receiver, you will be prompted to download and install.*

*If using dual screens, check both screens for prompts



App Protection: Ensure to leave the ‘Enable app protection’ box unchecked when installing Citrix Receiver. 

Please skip the step to add an account in the workspace when prompted and press Finish to close the workspace installer.  


Step 2. Check your welcome email for your Cloud Desktop site location, and visit the appropriate site link below.  If you are on a Mac, use Safari or Firefox to connect to the Cloud Desktop Site: 

If prompted, enter your Cisco credentials / SSO and complete multi factor authentication using Duo.

If using a Yubikey in Duo, you must complete Yubikey OTP Setup and use Yubikey OTP to authenticate.


Step 3. 

This page should detect you have already installed Workspace in Step 1 and continue in a few seconds (if prompted by your browser, choose to open with Citrix Workspace Launcher). If you’re prompted anyway, just click Already Installed.



If you have not yet installed Citrix Workspace, you can download and install from this page.*

*If using dual screens, check both screens for prompts


Step 4. You should see your virtual desktop icon as highlighted in red in the image below. Click on the computer icon or click the down arrow, then ‘open’ under actions.



Step 5. Wait a few seconds for the connection to complete and Windows 10 login screen to appear as shown below. Enter your full Cisco email address e.g. (NOT just your username) and password to login.

Note: When logging in for the 1st time the keyboard defaults to US keyboard settings, this is automatically updated to your regional settings for future logins. If you have non-US keyboard then use the On-Screen US Keyboard to enter your username and password details.  Please read this guide to using the On-Screen US Keyboard.


Step 6. You will see the Cloud Desktop assistant appear once Windows has loaded. This is where you will be asked to connect to VPN (Cisco AnyConnect), set up your location and regional settings.
Please follow the on-screen instructions. Cisco Unified Setup Assistant (CUSA) will appear once you have completed this step.

Note: Ensure you select the correct VPN connection point from the dropdown within Cisco AnyConnect, this will be determined by the connection that is geographically closest to the location of your Cloud Desktop:
Connection Points:
Amsterdam: Amsterdam - DaaS
US West Coast: San Jose - DaaS
Southern India: Bangalore - DaaS
Singapore: Singapore - DaaS
Step 7. You will be prompted to continue through the Cisco Unified Setup Assistant. Use this to download the Cisco apps you need for your digital workspace e.g. Webex Teams, Google Chrome. If the setup assistant does not launch after a minute or two, it can be found on the  virtual desktop as highlighted in RED in the screenshot below.
CD-CUSA Welcome 5-7-21.PNG

Note: If you are presented with a DUO prompt screen skip this step by clicking the Next button (highlighted in red below) even though it appears greyed out. 



Step 8. Open Outlook and follow the steps to complete the configuration.

Step 9. The Cloud Desktop solution is designed to utilize Cisco's cloud storage applications. You should keep all content on OneDrive, SharePoint or Box depending on what access you have as locally stored content on your Cloud Desktop is not backed up.
Note: You may be prompted to restart your Cloud Desktop.  Once restarted you can access your Cloud Desktop via the correct link in Step 9.
Step 10. Bookmark the Cloud Desktop Launch URL on the local device you are using for Cloud Desktop so you can launch in the future. Visit or refer to your welcome email to confirm your Cloud Desktop location:




Once connected to your Cloud Desktop, ensure you are connected to the VPN before launching any applications.  Refer to Step 5 above.

NOTE:  Always save your work on OneDrive, SharePoint or Box when disconnecting from your Cloud Desktop, failure to do so may result in lost work.  Your Cloud Desktop will be shutdown each night from 11:00pm to 5:00am local time, and all open applications & documents are closed.  You can still access your Cloud Desktop overnight, but it may take up to 10 minutes to start.
Congratulations! You’re all set to access your Cloud Desktop!
If you no longer require Cloud Desktop in the future, please submit a deactivation request.   
If your Cloud Desktop goes unused for over 30 days at any point in time, it will be deleted.  You will be contacted before deletion occurs.

Having trouble setting up?
If you do encounter any issues during set up, please visit  Frequently Asked Questions (FAQs) or contact Employee Services Technical Support
by clicking on Get Support - Go to Cloud Desktop and on the menu bar Click on  Open a Case.


  • Data Classification:
  • Cisco Highly Confidential