Notifying End Users About Quarantined Messages
You can configure the system to send a notification email to some or all users when they have spam and suspected spam messages in the spam quarantine.
By default, spam notifications list the user’s quarantined messages. Notifications can also include a link that users can click in order to view their quarantined messages in the spam quarantine. These links do not expire. The user can view the quarantined messages and decide whether to have them delivered to their inbox or delete them.
 Note | In cluster configurations, you can choose which users receive notifications only at the machine level. |
Before you begin
- For end users to manage messages listed in notifications, they must be able to access the spam quarantine. See Configuring End-User Access to the Spam Quarantine.
- Understand the authentication options for managing spam using notifications. See Authentication Options for End Users Accessing Spam Management Features.
- If end users receive email at multiple aliases, see Recipient Email Mailing List Aliases and Spam Notifications.
Procedure
| Step 1 | [New Web Interface Only] On the Cloud Email Security Management Console, click on the gear
icon to load the legacy web interface. |
| Step 2 | Select Management Appliance > Centralized Services > Spam Quarantine. |
| Step 3 | Click Edit Settings . |
| Step 4 | Scroll down to the Spam Notifications section. |
| Step 5 | Select Enable Spam Notification. |
| Step 6 | Specify options. |
Via:
https://www.cisco.com/c/en/us/td/docs/security/ces/user_guide/sma_user_guide_12-0/b_SMA_Admin_Guide_ces_12_0/b_NGSMA_Admin_Guide_chapter_0101.html#task_1483408
