Talos Tickets

[nicolas-rojas]

Hello,

I am following up on my ticket as I have only received an automated response, which did not address my issue. I have also sent an email to talos-external@cisco.com and would like to confirm if I can expect a reply from someone regarding my inquiry.

Specifically, I am seeking assistance with an issue related to the threat level assigned to our domain, inetum[.]com. Talos is the only intelligence platform that has marked our domain as "Questionable." Based on our research, our domain is trusted, but I have not found a way to request an update to this reputation level.

Is there a way to directly communicate with someone who can assist me in resolving this?

Ticket ID: 3885522

[rose987monor]

Hello,

It sounds like you're dealing with a reputation issue regarding your domain with Talos, and I understand your frustration. While the automated response you received didn't address your concern, here are a few steps you can follow to escalate the issue and seek further assistance:      Statistics for Spotify

Talos Reputation Center: First, confirm that your domain is listed as questionable by visiting the Talos Intelligence Center. You can search for your domain and see if there are any recent changes or reports available.

Submit a Request for Review: Talos typically allows you to submit a request for review if you believe your domain’s reputation is incorrect. While this may not be directly mentioned in their automated responses, they usually provide an option to submit a ticket or contact form. Make sure you provide all the relevant details, including why you believe your domain should have a better reputation.

Replying to Automated Response: If the initial email response was automated, you can often reply directly to it with more detailed information. In your reply, mention the previous email you sent to talos-external@cisco.com and request a specific update on the status of your inquiry. Be clear and concise in explaining your domain's history, any legitimate use cases, and the issue you're facing.

Follow-Up via Email: If the above steps don’t work, you can continue to follow up with talos-external@cisco.com and ask if there’s another point of contact you can escalate to. Sometimes support teams can escalate inquiries if they are not resolved within a certain time frame.

Community Forums and Social Media: If you're not getting a response through email, consider reaching out through Talos's social media channels or community forums. Talos may have Twitter accounts or LinkedIn pages where you can get in touch with team members directly.

Provide Evidence of Trust: In your communication, it's crucial to present any available evidence of your domain's legitimacy (such as security certificates, a clean history of your domain, or references from reputable sources). This can help Talos evaluate your case more effectively.
Best Regards
rose987monor