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james_007
Beginner

Windows 10 reinstall; prompts to enter your cisco email?

Hi,

1. my Lenovo laptop motherboard die and they replaced it for me.

2. This required a system restore.

3. While windows is installing it get a screen label "Welcome to Cisco" (This is where I'm stuck)

So it reads "enter your Cisco email" I didn't have one so I went to dataadvisor.com as indicated under the text that read "Need help?"

I created a cisco account, but when I enter the associated email address and click on "next" button. 

I get a message "We didn't find that email address in you organization.  Use another email address or contact your administrator."

Do I need to associate my cisco account to something?  Windows won't continue to install unless I have a valid user or I "Sign in with a security key"

 

Can anyone tell me what I'm missing or need to do to continue?

Thank you in advance.

 

   

 

 

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