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Enthusiast

After Expressway X8.5.2 Upgrade Jabber for iPhone and Android disconnect / wrong password

Yesterday we upgraded our Expressway C and E to X8.5.2 from X8.2.1

 

Now, our Jabber for iOS and Jabber for Android devices are disconnecting more frequently. When the application is re-opened, the user is told that their password is wrong. If they re-enter their password, it will connect but will disconnect again eventually.

 

When switching between the office Wi-Fi and the cellular network, Jabber sometimes reconnects after a long period of time or sometimes never. Sometimes it's IM that doesn't reconnect or sometimes it's Phone Services that does not reconnect.

 

It is difficult to pinpoint a pattern but it is visibly less stable than the previous version we were using. No other configuration changes have taken place.

 

Reason for upgrade was due to no ringback tone when dialing outside numbers using Expressway

49 REPLIES 49
Enthusiast

This is what I'm getting in

This is what I'm getting in logs

 

2015-05-20T15:36:18-04:00    edgeconfigprovisioning: Level="WARNING" Service="ECS" Detail="Request failed" User="('username', 'user@domain.com')" Reason="Home CUCM not available - No home cluster found for user" UTCTime="2015-05-20 19:36:18,161"
2015-05-20T15:36:18-04:00    edgeconfigprovisioning: Level="WARNING" Service="UDSManager" Detail="User cluster not found" Identity="('username', 'user@domain.com')" Cluster="None" Reason="UDS response, user not found" UTCTime="2015-05-20 19:36:18,160"
2015-05-20T15:36:18-04:00    edgeconfigprovisioning: Level="WARNING" Service="ECS" Detail="Request failed" User="('username', 'user')" Reason="Home CUCM not available - No home cluster found for user" UTCTime="2015-05-20 19:36:18,26"
2015-05-20T15:36:18-04:00    edgeconfigprovisioning: Level="WARNING" Service="UDSManager" Detail="User cluster not found" Identity="('username', 'user')" Cluster="SVR-CUCM.domain.com" Reason="UC node SVR-CUCM.domain.com not found" UTCTime="2015-05-20 19:36:18,26"
2015-05-20T15:36:18-04:00    edgeconfigprovisioning: Level="INFO" Detail="Failed to authenticate user against server" Username="user" Server="172.10.10.3" UTCTime="2015-05-20 19:36:18,17"

Enthusiast

Logs from this morning when I

Logs from this morning when I got disconnected

 

2015-05-21T06:38:24-04:00    traffic_server[15651]: Event="Request Failed" Detail="Access denied" Reason="Host is not in allow list" Host="svr-cucm.DOMAIN.com" URL="cucm-uds/user/USER/devices" UTCTime="2015-05-21 10:38:24,059"
2015-05-21T06:38:23-04:00    traffic_server[15651]: Event="Request Failed" Detail="Access denied" Reason="Host is not in allow list" Host="svr-cucm.DOMAIN.com" URL="cucm-uds/user/USER" UTCTime="2015-05-21 10:38:23,816"
2015-05-21T06:38:06-04:00    ssh: Event="sshd" Module="openssh" Level="INFO" Detail="Bytes per second: sent 44073.5, received 23796.3" UTCTime="2015-05-21 10:38:06"
2015-05-21T06:38:06-04:00    ssh: Event="sshd" Module="openssh" Level="INFO" Detail="Transferred: sent 4208, received 2272 bytes, in 0.1 seconds" UTCTime="2015-05-21 10:38:06"
2015-05-21T06:38:06-04:00    ssh: Event="sshd" Module="openssh" Level="INFO" Detail="Authenticated to expressway.DOMAIN.com ([XX.XX.XX.XX]:2222)." UTCTime="2015-05-21 10:38:06"
2015-05-21T06:38:06-04:00    ssh: Event="sshd" Module="openssh" Level="INFO" Detail="RSA+cert host key for IP address 'XX.XX.XX.XX' not in list of known hosts." UTCTime="2015-05-21 10:38:06"
2015-05-21T06:38:06-04:00    ssh: Event="sshd" Module="openssh" Level="INFO" Detail="Allocated port 32771 for remote forward to localhost:8443" UTCTime="2015-05-21 10:38:06"
2015-05-21T06:37:20-04:00    edgeconfigprovisioning: Level="WARNING" Service="ECS" Detail="Request failed" User="('username', 'USER')" Reason="Home CUCM not available - No home cluster found for user" UTCTime="2015-05-21 10:37:20,559"
2015-05-21T06:37:20-04:00    edgeconfigprovisioning: Level="WARNING" Service="UDSManager" Detail="User cluster not found" Identity="('username', 'USER')" Cluster="SVR-CUCM.DOMAIN.com" Reason="UC node SVR-CUCM.DOMAIN.com not found" UTCTime="2015-05-21 10:37:20,558"

Enthusiast

Reached out to TAChttps:/

Reached out to TAC

https://tools.cisco.com/quickview/bug/CSCuu31716

Will downgrade to X8.5.1 in the meantime while waiting for X8.5.3 to be released

Beginner

Hi Jakub,Thank you for

Hi Jakub,

Thank you for posting this problem and workaround.

I'm having the same issue with a clean install of X8.5.2, so I'll take your advice and try downgrading to X8.5.1.

Got to love Cisco's QA processes.

 

Edit/Update: Just confirming that downgrading to X8.5.1 solved this issue for me.

I was also having issues with Jabber for Windows clients, not just iPhone and Android.

 

Enthusiast

No problem. As soon as I sent

No problem. As soon as I sent my logs to TAC they immediately directed me to the bug report. Currently it's been working as expected.

Gents,I am having the same

Gents,

I am having the same error but in addition to this it is also giving the following error for one user. This is a new deployment of 8.5.2 not an upgrade.

traffic_server[4660]: Event="Request Failed" Detail="Access denied" Reason="Host is not in allow list" Host="presenceserver.domain2.domain1.com" URL="EPASSoap/service/v105" UTCTime="2015-06-09 09:13:02,701

When i select Automatically sigin option then it gives the following error.

edgeconfigprovisioning: Level="WARNING" Service="UDSManager" Detail="User cluster not found" Identity="('username', 'A311KHFA')" Cluster="ccmsub.domain2.domain1.COM" Reason="UC node ccmsub.domain2.domain1.COM not found" UTCTime="2015-06-09 09:22:58,913

 

Both call manager and presence clusters are part of domain2 and domain1.

 

Beginner

I strongly urge you to

I strongly urge you to downgrade to 8.5.1 to resolve this problem.

 

Don't waste any more time troubleshooting, its a bug.

Hi.Another issue that 8.5.2

Hi.

Another issue that 8.5.2 introduces is with early media.

If a SIP provider doesn't send 180 ringing , users through MRA making outbound calls, does not receive ringback and calls are disconnected after 20 seconds.

8.5.1 hasn't this issue

 

HTH

 

Regards

 

 

Carlo

Please rate all helpful posts "The more you help the more you learn"

Hi all,just an update to this

Hi all,

just an update to this thread.

Recently I tried to upgrade both C and E to 8.5.3 and I had an issue with authentication between C and CUCM with error Event="Request Failed" Detail="Access denied".

 

Today I tried to install 8.5.3 on E only while on C I maintained 8.5.1 release.

All worked perfectly.

 

A couple of hours ago I tried to install 8.5.3 also on Expressway C and now all is working without any change.

 

Just my 2 strange cents :)

 

Cheers

 

Carlo

Please rate all helpful posts "The more you help the more you learn"
Enthusiast

I tried today what you

I tried today what you suggested and unfortunately for me, no dice.

 

With 8.5.3, I go off the office wifi and my Jabber no longer authenticates. Tells me my username and password is wrong. No settings have changed aside from the update.

 

Downgrade back to 8.5.1, works immediately
 

Hi Jakub. If you upgrade

Hi Jakub. 

If you upgrade Expressway E only , are you still able to login remotely?

Let me know 

 

Cheers

Carlo

 

 

 

Please rate all helpful posts "The more you help the more you learn"
Enthusiast

I'll give it a shot now

I'll give it a shot now

Highlighted
Enthusiast

Yup, upgraded E to 8.5.3 and

Yup, upgraded E to 8.5.3 and can still connect without issue

Hi Jakub.Now.. are you still

Hi Jakub.

Now.. are you still with 8.5.3 on E and 8.5.1 on C?

 

If yes.

Please On C flush DNS cache through System ---> DNS and try to upgrade now to 8.5.3 and let me know

 

Cheers

 

 

Carlo

Please rate all helpful posts "The more you help the more you learn"
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