This Collaboration Community does not provide technical support and is not staffed with technical support experts. I recommend you post this and future technical support questions to WebEx Customer Support as they will be able to tell you if the problem has been identified and if there is a fix ... or help by debugging. They are available 24/7 at support.webex.com.
We do encourage you to participate in this community! We encourage your discussion/sharing around collaboration topics and Cisco Collaboration Solutions, including business and IT requirements, industry trends, process, culture/organization issues, how collaboration can be used to transform businesses, vendor selection, adoption, training, architecture, licensing, and product features/functionality.
Look forward to seeing your next post on the Collaboration Community.