I spent a few hours on this one myself the other day in our lab and wanted to make this post in case it helps someone else in this situation. Post upgrade of our UCM cluster to 14.0SU1, Jabber would register but then not operate, same with IP Phon...
I've been asked to make simultaneous outbound calls to 4-10 cell phones from our Cisco phone system (UCM 12.5...soon to be 15) then route the first answered call, preferably into a Contact Center IVR then to a person. All subsequent answers to the ca...
I have a question about the Precision Queue SLA provided by CiscoAccording to the instructions of the documentation, we are installing- Service level threshold: 20s- Service level types: abandoned calls are ignoredReference documents below:https://ww...
Hi all, When I import a user from LDAP or CUCM I am can't login with the password of the user and I must change the Passphrase in the CUAC local,so there is no option to make regular authentication?
This just came out yesterday so this is more directed for anyone lurking at Cisco, but how is this supposed to work? Our UM has been disabled for months because of MS security requirements for resellers that broke the old way so I quickly installed t...
hi guys, i am running ver 1.20.4 cuac advanced. it is integrated with cucm for directory source management. i was able to import and create a user from cucm as operator. (cucm is integrated with AD) but when we try to login to att console app, it ...
I am trying to retrieve certficate information against the Cisco sandbox collaboration 14.0. Here is my python code def getTomcat(hostname, username, password): body = {"service": "CAPF"}, response = requests.get( u...
Hi All,We have a telepresence conductor, when I am trying to take backup I am getting the error "System error: System backup failed."But in logs it is saying backup completed.Can anyone please suggest how can I fix this issue.
Hi, We received on syslog server the below error message from unity subscriber. Anyone know what may cause the below message? “SELinux is preventing /usr/sbin/logrotate from add_name access on the directory /var/log/active/tomcat/logs/localhost_acces...
Has anyone come across a guide to configuring CER to handle calls to 933. When doing post-deployment testing, I would love to be able to dial 933 at sites rather than bothering the PSAP. I've seen suggestions about configuring sites with 933 instea...
Dear, before when we have CUCM IP telephony solution. we used to use "Cisco Prime Collaboration" to do "Provision, Assurance & Analytics" for the Cisco Voice Solution. As of today what is Cisco new product which address the End of Sale "Cisco Prime C...
I have CUCM 14.0.x installed and trying to upload a firmware file for VTC endpoint via the os admin from a pcHaven't done this before and want to make sure I upload correctly and info the proper directory on the TFTP server.The other option is to upl...
Many of our users have a headset plugged into the headset port of 8811 and 8851 phones. The headset is wireless from the base to the earpiece and it's not a Cisco branded headset. If the last call was on the headset, the multicast alert to the phon...
Hi All, with the impeding removal of the Impersonation role in MS exchange, does anyone know what the alternatives are? Sorry I am not MS technical. Retirement of RBAC Application Impersonation in Exchange Online - Microsoft Community Hub Thanks Pa...
Hello,My company is looking for a replacement for our current call analytic software. We are looking for a software that can provide real-time call records for Line Groups, Hunt Pilots, and Extensions. Our current solution constantly has problems dis...
