It seems there is a lot of people having jabber status issues where the status of a jabber client is out of sync between clients but if viewed from the cups server it is OK. If you log out and in again on the client where people see the issue then it...
Forum Posts
Is there any way to give a user the Help Desk Administrator role but restrict which users they can change PINs for? For example, if you wanted to give a helpdesk user the ability to change end user voicemail PINs but did not want them to be able to r...
Has anyone experienced an issue with Jabber on the desktop not being able to leave a message on a Verizon cell phone? The Codec seems to change as soon at the mailbox picks up to G.711 however my Jabber stays at G.792a
Hello All, Please I need help with the following. If user doesn’t answer the Hunt Group call it still rings on Jabber when someone else picks it up. I have tried logging users out of hunt group but issue remains. I have also told them to use the ...
Hello All, I need advise please with the following problem. End user is currently on a MS Teams call and then Jabber rings, which then disrupts the current audio in the MS Teams meeting. There are no settings to silence the incoming Jabber call?! Th...
Loaded some new firmware for 7800 and 8800 series phones and noticed that the process no longer provides a file hash to confirm prior to proceeding with the software installation.Has anyone else noticed this?Less concerned about this with phone firmw...
Hi Team; Is there a way I can get CUCM to display the calling number on the phone instead of the calling name? This will only be for a handful of phones. It just seems like I am missing something as this seems pretty common for shared phones.
Hello all. Im wondering if anyone can tell me if there is a way for an administrator to query if a queue is in administration mode without logging into the client. We have a scenario where, when there are no attendants in the office we need to query...
Resolved! CMS 1000 VM resource allocation question
Hi all Cisco document says that CMS1000 support up tp 96HD calls. My client purchased a CMS1000and a SMP+ license for CMS. How should I edit the CMS vm (vCPU, vRAm...) which was preloaded on CMS1000 in order to support 96HD calls? I can't find ...
Have Jabber 11.8 on CUCM 11.5 and VCS Exp C 12.5.X and CMS 2.9.2Some folks with Jabber registered on the cluster have no issues dialing into the CMS which is registered on the VCS. Other folks connect audio only.Other folks connect audio but video st...
Running Ex90 on TC7.3.21 firmware with touch screen.I need to dial remotely from my Chrome browser using the IVR DTMF.What is the command syntax ? There is no keypad showing up on the Browser in the call page ?? Any help is appreciated.
I’m assuming this is under [Self-Service User ID] in the End User page?
Hello - is there a global config parameter for Jabber that tells it to use WEBEX VS Jabber as the preferred way to join WEBEX under the meetings tab? Our preference is WEBEX as Jabber does not have full feature functionality and want to provide this...
Resolved! Incorrect time in Device Report (CDR)
Hello, I found the incorrect time in my reporting callStep where I get the report,Cisco Unified Serviceability > Tools > CDR Analysis and Reporting > Device Reports > Route Patterns/Hunt Pilots > Hunt Pilot DetailI already restart the service Cisco C...
We have a handful of agents who occasionally can get a call to their Jabber CSF where it registers and rings, creates an answer/decline pop-up, but the call is not connected and ringing continues when the user clicks the pop-up (as if it had frozen),...
