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svadmin
Beginner

calls to agent in hunt group not forwarding to cellphone

I have setup a hunt pilot with ext 67809 and have so far only one user in the Line Group list.  I have the agents calls forwarded to his cellphone.

When I make a call to that ext 67809, the agent's main line ring, and doesn't forward to his cellphone.  in the Hunt Pilot configuration, for "Forward Hunt no answer" I selected "use forward setting of line group member"

 

not sure where else can this be control, can someone assist please

1 REPLY 1
Jaime Valencia
Hall of Fame Cisco Employee

That is working as designed, call forward settings are ignored if the call comes from a line group, either you use SNR, or forward directly in the hunt pilot.

HTH

java

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