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Beginner

Can I change my email address?

Looking around, I can't find any way to change my registered email address with Spark (free service). We've just rebranded and have new email addresses, but can't see how to change it. I don't really want to create a new account, as I'd need to be added to rooms again with the new account.

Any ideas how this can be done?

1 ACCEPTED SOLUTION

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Beginner

Solved! Found this referenced on another post.

Go to https://idbroker.webex.com/idb/profile

Login with your Spark credentials, and click on your email address to change it. You have to wait a little while for the activation email to come through, once it does you can login with the new email address. All of my room memberships were preserved (after a nervous first few seconds of no rooms!)


View solution in original post

6 REPLIES 6
Highlighted
Beginner

Solved! Found this referenced on another post.

Go to https://idbroker.webex.com/idb/profile

Login with your Spark credentials, and click on your email address to change it. You have to wait a little while for the activation email to come through, once it does you can login with the new email address. All of my room memberships were preserved (after a nervous first few seconds of no rooms!)


View solution in original post

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Nice, but what happens after you update your email address.. does it blow you out of all the rooms the current alias is in?

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No, they're all good, despite first impressions....

"All of my room memberships were preserved (after a nervous first few seconds of no rooms!)"

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Were your @ mentions preserved as well?

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It seems that mentions within room still show as links to the people, but the specific @Mentions filter in the Windows desktop app contains nothing (or is that only unread @Mentions?)

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The @ mention section compiles all the messages where someone types @(your name). Your @ mention section is probably empty because you changed your email. I think because of Spark’s encryption it hashes your email address, so if you change it, that name/hash no longer exists.

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