05-07-2014 01:05 PM - last edited on 03-25-2019 08:52 PM by ciscomoderator
I have a new CUCM 10 IM/Presence 10 cluster stood up. I've been able to get Jabber installed on desktops and IM and Presence work great. I've been trying to get Jabber to run as a softphone though, and am having absolutely no luck.
I've Created the CSF devices and associated them with the correct user.
I've verified that I can download the CSF file via tftp.
When I watch the Jabber desktop in wireshark, it never even requests the CSF file from my CUCM server. What am I missing?
Solved! Go to Solution.
05-08-2014 07:53 PM
Make sure your IM&Presence server has the TFTPs configured. Select Application > Legacy Clients > Settings.
Is your CUCM server set with IPaddress or hostname? Go to CUCM > System > Server. If is hostname make sure your PC can resolve it, if not add the entry to the hosts file for testing.
05-08-2014 07:53 PM
Make sure your IM&Presence server has the TFTPs configured. Select Application > Legacy Clients > Settings.
Is your CUCM server set with IPaddress or hostname? Go to CUCM > System > Server. If is hostname make sure your PC can resolve it, if not add the entry to the hosts file for testing.
05-09-2014 05:53 AM
Thank you! Adding the TFTP server in the Legacy Clients section worked.
I read that in the documentation, but just figured that Jabber isn't really a "legacy client" so it wouldn't apply. I was definitely wrong - thanks for pointing me in the right direction!
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