Can't Get J4W to Register as Softphone

[acalderone]

I have a new CUCM 10 IM/Presence 10 cluster stood up.  I've been able to get Jabber installed on desktops and IM and Presence work great.  I've been trying to get Jabber to run as a softphone though, and am having absolutely no luck.

I've Created the CSF devices and associated them with the correct user.

I've verified that I can download the CSF file via tftp.

When I watch the Jabber desktop in wireshark, it never even requests the CSF file from my CUCM server.  What am I missing?

[Jose Rosales · Accepted solution]

Make sure your IM&Presence server has the TFTPs configured. Select Application > Legacy Clients > Settings.

Is your CUCM server set with IPaddress or hostname? Go to CUCM > System > Server. If is hostname make sure your PC can resolve it, if not add the entry to the hosts file for testing.

[acalderone]

Thank you!  Adding the TFTP server in the Legacy Clients section worked.

I read that in the documentation, but just figured that Jabber isn't really a "legacy client" so it wouldn't apply.  I was definitely wrong - thanks for pointing me in the right direction!