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Can't remove conference participants with Cisco VXME

We are using Jabber 9.7 in a VDI environment and we were using the VMWare Horizon View Remote Experience Agent.  We had been experiencing terrible audio quality using this solution so we switched to Cisco VXME.  The audio quality is significantly better, however, we have found out that now when in a conference, the option to Remove a caller is grayed out.  We need this functionality back and are unsure what to do now.

Thank you for any assistance.

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