10-07-2015 10:37 AM - edited 03-17-2019 05:34 PM
When launching Jabber I receive the following error message:
The server is presenting a certificate for x.x.x.x that Cisco Jabber cannot accept.
Has anyone else experience this issue?
Regards,
10-07-2015 11:46 AM
What jabber?? version??
on-prem?? cloud???
10-07-2015 12:56 PM
Hi Jaime,
I was able to reproduce this issue with version 10.6 and 11.1.0. Our VoIP environment is on premise.
Thanks
10-07-2015 01:21 PM
OK, but what Jabber??? There are several flavors of Jabber
Can you post a screenshot??
Are the certs public CA signed?? internal CA?? self-signed??
10-07-2015 01:34 PM
10-07-2015 03:45 PM
This picks my interest as I have the same issue on my company laptop. I don't see this on another laptops. Would be nice to find out what the solution is for this. Jab4win 10.6.2
01-14-2016 04:13 AM
Apparently this has something to do with the time setting on my laptop and the certificates. We have an internal CA and use Jabber for Windows. This appears to only be a problem on Windows 10 and for whatever reason was only happening on my laptop and Surface Pro which were both upgraded to Windows 10 recently. I went through and blew away all of the certificates on my machines and copied certs from another laptop that we knew that worked in the same trust stores on our machines. That did not fix it. Tried uninstalling and reinstalling from 11.0.1 to 11.5 and then finally decided to go back to 10.5.5 and then all of a sudden it would work with cert errors. After we installed 10.5.5 we decided to re-install 11.0.1 to see what would happen and that started working with cert errors (different message). Then uninstalled that and went to 11.5 and that appeared to work. Also noticed on my machine that the date and time for "setting the time zone automatically" was turned off. The time looked and appeared correct to me but changed this setting to ON. From this point, my Jabber for Windows is working but reports invalid certificates for the jabber servers. No one else in our company has this issue but me. Still not sure why but it is pointing directly to my Windows 10 upgraded from Windows 7 machines. I think it is a security setting and/or time setting somewhere but can not narrow it down. Not all features work such as WebEx but the IM portion is working. If anything else develops I will update but since no one else has anything on this on the web anywhere, I thought I would share.
03-21-2016 05:57 AM
Found the solution here:
https://supportforums.cisco.com/discussion/12502021/cisco-jabber-windows-certificate-error
09-10-2019 12:08 AM
Thank you!!!
@Jordan1212 wrote:
Found the solution here:
https://supportforums.cisco.com/discussion/12502021/cisco-jabber-windows-certificate-error
10-12-2015 12:02 AM
Hi Rick,
I have same issue for one of PC. This PC have this issue for all J4W 10.6 and higher.
I temporarily use 10.5.5 for this PC. This version J4W trusts our sertificates.
br Oleksandr
07-12-2017 01:23 PM
Hey Jaime,
Our CEO is facing the certificate error on iPhone. Any suggestions?
Version not know yet: so if you could provide general help to fix this will really help.
Thanks,
Mukhtar
02-02-2016 03:32 PM
Root cause is most likely your certificates are no longer FIPS-compliant, and your local system crypto policy is set to enforce FIPS compliance. Either update your certificates to meet current FIPS compliance, or disable the local policy (not recommended for obvious reasons).
06-16-2016 01:51 AM
Here is the step by step to disable FIPS. That will do the trick.
06-16-2016 01:51 AM
What do you do if you dont have access to group policy due to company restrictions as most organizations do
06-22-2016 02:25 PM
Did you mean to say "click Disabled"?
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