Change Decline forward from voicemail to another number

[skirk1983]

Hi,

When a users clicks on Decline the call is forwardet to our Unity Connection server. I have not configured VM for all of our users and a UC prompt plays. The caller however can't use the menu when the called user haven't VM setup. Can I change the forward to another number or so it plays a busy tone or something?

Running J4W 9.1

Thanks

Kristian

[Muhammad Maqsood Mushtaq · Accepted solution]

Hi Kristian,

Yes, this can be done in CCM in the same way you configure voicemail pilot number. You can then create a new voicemail profile with this number and assign it to all users for whome voicemail is not configured.

Thanks,

Maqsood

[skirk1983]

Thanks I added the Busy application in our UCCX. Now users that don't have a VM configured hears a busy tone.

Best regards

Kristian

[spazziani]

I'm having the same problem. Did you solve the problem ?

CUCM 9.1

CUIMP 9.1 

I've been configured Voice Mail profile with Voice Mail Port and Hunt Pilot, Hun List, Line Group but I couldn't decline the call. When I press the button decline it doesn't work.

I've been configured Voice Mail Profile and a DN for example:

Voice Mail Profile number 5060

Directory number associated with device number 5060 too.

When I try do decline the call it doesn't work. 

I don't have Unity Connection do send the call to it.