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Chat Alerts too quite and chat window only opens in background

I have users who find the IM alerts too quiet to hear, even with every volume setting maxed, and find that the chat window is in the background so they do not have a visual queue beyond the taskbar button highlighted. Is there anything we can do about the sound issue - is anyone else noticing the IM chat alerts are very quite, too quiet to hear, and is there a way to make the chat window come to the foreground when a new chat arrives?                  

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