08-13-2018 12:22 AM - edited 03-17-2019 07:41 PM
Hi,
my customer is complaining about the missing syncroniation between the Desktop phone and Jabber Mobile.
Chats are not synced between these two devices, which I think is a normal behavior.
But more important the call history isn´t also not synced. Is there any workaround to fix this?
08-13-2018 06:05 AM
The best approach to resolve this issue is first to make sure
1-your user ID profile need to associated with the jabber profile device and desktop phone device
under user management
2- secondly you need to make sure some group or roles such as
-standard ccm end users
- standard cti allow control of all devices
-standard cti allow control of phones support
- standard cti enable
3- you need to associate not only you jabber device end user , but also in jabber device and desktop device page end user - dn associate .
call history should be fine .
lastely dont forgot to clean you desktop security profile /reset setting from you phone and log out and log in onto jabber
08-13-2018 07:22 AM
No, that's the expected behavior with CUCM and IM&P, just as any IP Phone won't show a missed call unless it was actually registered and rang. MDM only syncs messages as long as the device is registered as well.
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