CHAT window is not showing in cisco jabber

[MoEICTDirectorate]

Hello Team,

We have configured the cisco jabber and IM Presence  ,all the options are working voice ,and video except Chatting

CHAT window is not showing in the presence  .

Waiting for the support.

Thanks in Advance 

[Miguel Castillo (miguecas)]

Hello!

I assume that this is is a new implementation.

I would like to know what is the Jabber version and IM&P version that you are running.

When you say that you are unable to see the chat window in the Jabber, do you refer to this?:

If this is the case, go to IM&P Web Admin > Messaging > Settings > make sure that the Enable Instant messaging is checked.

Or are you referring to the case when once you start a conversation, you don't see the chat window?

Please provide us with a screenshot of the error.