cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
271
Views
10
Helpful
6
Replies
Highlighted
Beginner

cisco CUE software install

i have recently purchase ISM-SRE-300-K9 to be installed on CISCO2921 router for AA call handling.

CUE application is not installed on the module.

i have downloaded the cue-vm-k9.SPA.sme.8.6.9.zip and filezilla FTP server. 

problem is everytime i try to install the software the system is giving an error 550 file not found on FTP server.

 

i have tried using different files but everytime i am getting the same error.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Collaborator

  • Download the Cisco Unity Express software files,, one zip file and one language package file for each language
  • Extract the five core files from the zip file.
  • Copy the extracted files and the language package file(s) to the FTP server.

Follow the Guide.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel8_5/install/install85/upgrade.html

Configure ISM module.

interface ISM0/0
ip unnumbered GigabitEthernet0/0.20
service-module ip address 161.163.30.133 255.255.255.128
!Application: CUE Running on ISM
service-module ip default-gateway 161.163.30.131

 

ip route 161.163.30.133 255.255.255.255 ISM0/0

 

Installing Unity Express Version 8.5

 

service-module ism 0/0 install url ftp://cisco:Cisco123@161.163.218.113/ cue-vm-k9.sme.8.5.1.pkg

 

Proceed with installation? [no]: yes
Loading cue-vm-k9.sme.8.5.1.pkg.install.sre !
[OK - 22313/4096 bytes]
  
  
Following languages are available for installation.
  
 #       SKU    Language Code           Language Name
------------------------------------------------------------
 1       ITA         it_IT          CUE Voicemail Italian
 2       ESP         es_ES          CUE Voicemail European Spanish
 3       ENU         en_US          CUE Voicemail US English
 4       FRA         fr_FR          CUE Voicemail European French
 5       ESO         es_CO          CUE Voicemail Latin American Spanish
 6       ESM         es_MX          CUE Voicemail Mexican Spanish
 7       ARA         ar_SA          CUE Voicemail Arabic
 8       NLD         nl_NL          CUE Voicemail Dutch
 9       SVE         sv_SE          CUE Voicemail Swedish
10       NOR         no_NO          CUE Voicemail Norwegian
11       FRC         fr_CA          CUE Voicemail Canadian French
12       PTG         pt_PT          CUE Voicemail Portuguese
13       TUR         tr_TR          CUE Voicemail Turkish
14       HUN         hu_HU          CUE Voicemail Hungarian
15       ENG         en_GB          CUE Voicemail UK English
16       DEU         de_DE          CUE Voicemail German
17       DAN         da_DK          CUE Voicemail Danish
18       PTB         pt_BR          CUE Voicemail Brazilian Portuguese
19       KOR         ko_KR          CUE Voicemail Korean
20       CHS         zh_CN          CUE Voicemail Mandarin Chinese
21       JPN         ja_JP          CUE Voicemail Japanese
22       RUS         ru_RU          CUE Voicemail Russian
23       HBR         iw_IL          CUE Voicemail Hebrew
  
  
==Please rate all useful posts and mark as answer if it solves your issue==

View solution in original post

6 REPLIES 6
Highlighted
Collaborator

You are using VM version and below mentioned are the supported hardware.

 

VM.PNG

 

For ISM.

 

ISM.PNG

 

go through below compatibility guide.

 

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/compatibility/cuecomp.html

==Please rate all useful posts and mark as answer if it solves your issue==
Highlighted

i am using the correct version 8.6.9 which is compatible with ISM-SRE-300-K9. 

Highlighted

I got confused with the name. Which FTP application are you using.

 

since your error is file not found.use FileZilla client and connect to the FTP server  see if the files are available or not.

 

==Please rate all useful posts and mark as answer if it solves your issue==
Highlighted

i was able to figure out the issue it was related to the file path.

 

now the problem is when i am trying to install the file cue-vm-k9.ise.8.6.9.pkg the modules adds pkg.install.sre to the file name.

this file is not there in the zip package which i have downloaded from cisco website.

 

Router#$url ftp://admin:admin@192.168.100.12/cue-vm-k9.ise.8.6.9.pkg
Proceed with installation? [no]: y
%Error: Couldn't open ftp://*****:*****@192.168.100.12/cue-vm-k9.ise.8.6.9.pkg.install.sre

Highlighted
Collaborator

  • Download the Cisco Unity Express software files,, one zip file and one language package file for each language
  • Extract the five core files from the zip file.
  • Copy the extracted files and the language package file(s) to the FTP server.

Follow the Guide.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel8_5/install/install85/upgrade.html

Configure ISM module.

interface ISM0/0
ip unnumbered GigabitEthernet0/0.20
service-module ip address 161.163.30.133 255.255.255.128
!Application: CUE Running on ISM
service-module ip default-gateway 161.163.30.131

 

ip route 161.163.30.133 255.255.255.255 ISM0/0

 

Installing Unity Express Version 8.5

 

service-module ism 0/0 install url ftp://cisco:Cisco123@161.163.218.113/ cue-vm-k9.sme.8.5.1.pkg

 

Proceed with installation? [no]: yes
Loading cue-vm-k9.sme.8.5.1.pkg.install.sre !
[OK - 22313/4096 bytes]
  
  
Following languages are available for installation.
  
 #       SKU    Language Code           Language Name
------------------------------------------------------------
 1       ITA         it_IT          CUE Voicemail Italian
 2       ESP         es_ES          CUE Voicemail European Spanish
 3       ENU         en_US          CUE Voicemail US English
 4       FRA         fr_FR          CUE Voicemail European French
 5       ESO         es_CO          CUE Voicemail Latin American Spanish
 6       ESM         es_MX          CUE Voicemail Mexican Spanish
 7       ARA         ar_SA          CUE Voicemail Arabic
 8       NLD         nl_NL          CUE Voicemail Dutch
 9       SVE         sv_SE          CUE Voicemail Swedish
10       NOR         no_NO          CUE Voicemail Norwegian
11       FRC         fr_CA          CUE Voicemail Canadian French
12       PTG         pt_PT          CUE Voicemail Portuguese
13       TUR         tr_TR          CUE Voicemail Turkish
14       HUN         hu_HU          CUE Voicemail Hungarian
15       ENG         en_GB          CUE Voicemail UK English
16       DEU         de_DE          CUE Voicemail German
17       DAN         da_DK          CUE Voicemail Danish
18       PTB         pt_BR          CUE Voicemail Brazilian Portuguese
19       KOR         ko_KR          CUE Voicemail Korean
20       CHS         zh_CN          CUE Voicemail Mandarin Chinese
21       JPN         ja_JP          CUE Voicemail Japanese
22       RUS         ru_RU          CUE Voicemail Russian
23       HBR         iw_IL          CUE Voicemail Hebrew
  
  
==Please rate all useful posts and mark as answer if it solves your issue==

View solution in original post

Highlighted
Beginner

thanks for all the help man.