We are facing an error in CIM 4.4.1 that only one of the agents cannot handle more than two chats. We have set the value of maximum chat per agent to Four. we have configured only one department and one queue. Rest of agents are getting chats normally. Anyone experienced and got its fix.
I did not try integration however i saw the procedure of integration (CIM with UCCE) in the installation guide of CIM. You can check that guide, if do not find it in your guide let me know i will share guide with you.
What I meant by how to integrate the chat module in the portal was not the integration with UCCE. Actually I need to know how to link the 'chat with an agent' button in the website with the CIM system.
Login to Admin page. expand department>Service>Chat>Entry points>Default Entry point
on this PAN you will see an icon of Internet Explorer. that is basically HTML code. Copy that code to website for the integration. Free free if you still have any query.
If your CIM deployment is integrated with ICM, try to add a LAA selection node to your script (specifying the SkillGroup in the Consider if text field).
