Re: Cisco IP phone 7945-7942 failed post factory reset -CME

Nishad Ismail · ‎11-10-2020

CME two firmware for 7945-7965 phone

CME 10.5

Cisco 7945 firmware (SCCP45.9-2-1S)

post Cisco phone factory reset ,Cisco failed to boot and in upgrade stage its failed

TFTP debug output
----------------------

046039: Nov 2 10:40:14.519: TFTP: Looking for term65.default.loads
046040: Nov 2 10:40:18.139: TFTP: Looking for term65.default.loads
046041: Nov 2 10:40:23.127: TFTP: Looking for term06.default.loads
046042: Nov 2 10:40:26.535: TFTP: Looking for term06.default.loads
046043: Nov 2 10:42:51.299: TFTP: Server request for port 51967, socket_id 0x17DDC74 for process 17
046044: Nov 2 10:42:51.299: TFTP: read request from host 192.168.10.138(51967) via GigabitEthernet0/1
046045: Nov 2 10:42:51.299: TFTP: Looking for term65.default.loads
046046: Nov 2 10:42:51.299: TFTP: Sending error 1 No such file
046047: Nov 2 10:42:53.219: TFTP: Server request for port 50299, socket_id 0x14243A50 for process 17
046048: Nov 2 10:42:53.219: TFTP: read request from host 192.168.10.137(50299) via GigabitEthernet0/1
046049: Nov 2 10:42:53.219: TFTP: Looking for term06.default.loads

Show run :
-----------------------------
tftp-server flash:Desktops/320x212x12/CampusNight.png
tftp-server flash:Desktops/320x212x12/CiscoFountain.png
tftp-server flash:Desktops/320x212x12/MorroRock.png
tftp-server flash:Desktops/320x212x12/NantucketFlowers.png
tftp-server flash:Desktops/320x212x12/TN-CampusNight.png
tftp-server flash:Desktops/320x212x12/TN-CiscoFountain.png
tftp-server flash:Desktops/320x212x12/TN-Fountain.png
tftp-server flash:Desktops/320x212x12/TN-MorroRock.png
tftp-server flash:Desktops/320x212x12/TN-NantucketFlowers.png
tftp-server flash:Desktops/320x212x12/Fountain.png
tftp-server flash:Desktops/320x212x12/CiscoLogo.png
tftp-server flash:Desktops/320x212x12/TN-CiscoLogo.png
tftp-server flash:Desktops/320x212x12/List.xml
tftp-server flash:Desktops/320x216x16/List.xml
tftp-server flash:Desktops/320x212x16/List.xml
tftp-server flash:/cvm11sccp.9-2-1TH1-13.sbn
tftp-server flash:/dsp11.9-2-1TH1-13.sbn
tftp-server flash:/jar11sccp.9-2-1TH1-13.sbn
tftp-server flash:/SCCP11.9-2-1S.loads
tftp-server flash:/term06.default.loads
tftp-server flash:/term11.default.loads
tftp-server flash:/B015-1-0-4.SBN
tftp-server flash:/B016-1-0-4.SBN
tftp-server flash:/apps45.9-2-1TH1-13.sbn
tftp-server flash:/cnu45.9-2-1TH1-13.sbn
tftp-server flash:/cvm45sccp.9-2-1TH1-13.sbn
tftp-server flash:/dsp45.9-2-1TH1-13.sbn
tftp-server flash:/jar45sccp.9-2-1TH1-13.sbn
tftp-server flash:/SCCP45.9-2-1S.loads
tftp-server flash:/term45.default.loads
tftp-server flash:/term65.default.loads
tftp-server flash:/cnu11.9-2-1TH1-13.sbn
tftp-server flash:/apps11.9-2-1TH1-13.sbn
tftp-server flash:/Analog1.raw
tftp-server flash:/Analog2.raw
tftp-server flash:/AreYouThere.raw
tftp-server flash:/AreYouThereF.raw
tftp-server flash:/Bass.raw
tftp-server flash:/CallBack.raw
tftp-server flash:/Chime.raw
tftp-server flash:/Classic1.raw
tftp-server flash:/Classic2.raw
tftp-server flash:/ClockShop.raw
tftp-server flash:/DistinctiveRingList.xml
tftp-server flash:/Drums1.raw
tftp-server flash:/Drums2.raw
tftp-server flash:/FilmScore.raw
tftp-server flash:/HarpSynth.raw
tftp-server flash:/Jamaica.raw
tftp-server flash:/KotoEffect.raw
tftp-server flash:/MusicBox.raw
tftp-server flash:/Piano1.raw
tftp-server flash:/Piano2.raw
tftp-server flash:/Pop.raw
tftp-server flash:/Pulse1.raw
tftp-server flash:/Ring1.raw
tftp-server flash:/Ring2.raw
tftp-server flash:/Ring3.raw
tftp-server flash:/Ring4.raw
tftp-server flash:/Ring5.raw
tftp-server flash:/Ring6.raw
tftp-server flash:/Ring7.raw
tftp-server flash:/RingList.xml
tftp-server flash:/Sax1.raw
tftp-server flash:/Sax2.raw
tftp-server flash:/Vibe.raw
tftp-server flash:/music-on-hold.au
tftp-server flash:/SCCP42.8-5-3S.loads
tftp-server flash:/jar42sccp.8-5-3TH1-6.sbn
tftp-server flash:/dsp42.8-5-3TH1-6.sbn
tftp-server flash:/cvm42sccp.8-5-3TH1-6.sbn
tftp-server flash:/cnu42.8-5-3TH1-6.sbn
tftp-server flash:/apps42.8-5-3TH1-6.sbn
tftp-server flash:/term42.default.loads
tftp-server flash:/term62.default.loads

-----------------------------------------
telephony-service
sdspfarm units 4
sdspfarm transcode sessions 4
sdspfarm tag 1 CONFBRIDGE
sdspfarm tag 3 transcode
conference hardware
max-ephones 150
max-dn 600
ip source-address 192.168.10.5 port 2000 secondary 192.168.10.6
cnf-file location flash:
cnf-file perphone
user-locale 1 U1 load CME-locale-ar_SA-Arabic_Saudi_Arabia-8.8.2.3.tar
network-locale 1 U1
load 7915-12 B015-1-0-4.SBN.loads
load 7916-12 B016-1-0-4.SBN.loads
load 7911 SCCP11.9-2-1S.loads
load 7937 apps37sccp.3-3-21
load 7942 SCCP42.9-2-1S.loads
load 7965 SCCP45.9-2-1S.loads

------------------------------------------

I assume the cisco phone goes to old firmware (8.3.x) not having intermetend firmware 8.5.2 ,So upgrade to 9.2.1 failed
can i install two firmwares for same model phone on the CME ?

any suggestion on this issue ?

Maren Mahoney · ‎11-10-2020

Yes, if you are running into the two-stage-firmware-upgrade issue common to older phones you will need to upgrade to the 8.5(3) firmware (either SCCP or SIP) and then upgrade again to the 9.2(1) firmware.

Change the loads command under telephony-service to the 8.5(3) firmware, allow the phones to upgrade, then change it back to the 9.2(1) and have the phones upgrade again. You can only have one of these commands under telephony-service at a time per-model. Phones are smart enough not to downgrade themselves, so existing phones should not be affected by the temporary 8.5(3) loads command.

Maren

Nithin Eluvathingal · ‎11-10-2020

You can have two firmware on Cme.
With load command you can ask phone to use the one u need.

when making changes in telephones service issue command “create cnf”