Cisco Jabber 10.6/11.1.3 Service Profiles not working

[richard Beck]

I have a modified Service profile that only contains information regarding the Im/P servers. All other options (WebEx, Voicemail, CTI etc) are empty. I have assigned that profile to a test user. When that test user logs in they are still presented with Voicemail Icon, Recents Icon and errors on WebEx integration. It seems to me that Jabber is not downloading the new service profile for this user. 

Any ideas?

RB

[Jaime Valencia]

Have you tried to delete the cache or reset Jabber and try again??

Also, does your .xml has any of those items set as enabled??

[richard Beck]

Yup, deleted the jabber cache.

Not sure I understand "Also, does your .xml has any of those items set as enabled??". 

I have opened the home-uds-info.xml file and the "serviceProfile" section still points to the spdefault.cnf.xml files...not the service profile i have specified for the user.

[Jaime Valencia]

I meant your jabber-config.xml, you can also enable/disable those from there.

[richard Beck]

Gotcha!

Jabber-Config is a global file and applies to all users. I have some users who need just IM/P and some who need all options.

None of my users have softphone. 

[Jaime Valencia]

Yes, jabber-config,xml (that exact file name) will be the file all Jabber clients will look by default, however, you can define another file to be used (jabber-config-im.xml for example), per client, the Jabber documentation explains this.

For those who will be IM only, and don't need VM either:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/11_5/CJAB_BK_J06BEF2D_00_jabber-parameters-reference-guide-115/CJAB_BK_J06BEF2D_00_jabber-parameters-reference-guide-115_chapter_0110.html#CJAB_RF_T46FCE97_00

[richard Beck]

to verify, you are talking about using the "Cisco Support Field" Configurationfile =custom_jabber_config.xml, correct?

If so, that only applies to softphone users. none of my IM only users have SoftPhone functionality. They are strictly IM...nothing else.

Thanks for all your feedback.

[Jaime Valencia]

Then your option is to do the opposite, configure the default file for IM users, and a special one for the rest of them if necessary.