Cisco Jabber 9.1.3 connection problem

[Emin Aliyev]

I have CUCM 8.6.1.2000-1,CUP 8.6.4 10000-28 and Cisco Jabber 9.1.3

Integrate CUCM with CUP as offical guide said.Integration is done.

Then configure CSF device as in  guide.

When  trying to connect in cisco jabber with  username and password ,i get error that jabber unavaiable  to communicate with server.

How  i can resolve this problem ?

[Jonathan Schulenberg]

Are you saying the client never logs in or only after you create the CSF device?

If the former have you specified a Server Type of CUP and the IP address of the CUP Publisher under the File menu at the login screen?

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[Joshua Sandi]

This is usually caused by DNS connectivity problems, you might want to check if you're able to resolve CUPS name by using ping or try to login using the CUPS IP Address instead to isolate the issue, other thing that you can try is to add the CUPS name to your PC's host file