Cisco Jabber audio call issue

[JoaoSilva45436]

Hello all,

In the enterprise where I work we are using Cisco Jabber (v11.8.4) since 2016 without any problem.

But recently, we installed also Microsoft Teams, and now we have a lot of audio problems - there are several cuts during the call.

I verified that if we hang up the call and call again, the audio is perfect.

Someone else facing this problem?

Any possible solution?

Best regards.

[davisjaron]

Is your problem with Cisco Jabber or with Microsoft Teams?  I don't see how the two are relevant to one another.

[JoaoSilva45436]

the problem is with Cisco Jabber. And users only start to have this problem after install Microsoft teams

[silvervoip]

is this happening within LAN or calls leaving over WAN?

I suggest to check switch or QoS configuration if you have, or bandwidth issue.

[Miguel Castillo (miguecas)]

Hi!

Are you still using Cisco Jabber v11.8.4, first of all, I recommend you to update your Jabber version to 12.5 or above, as  2.0 versions and prior are currently EOL and on March of this year will be EOS https://www.cisco.com/c/en/us/products/collateral/unified-communications/jabber-windows/bulletin-c25-742828.html

Suggestions to troubelshoot this problem:

>> Verify the QoS of the PC Clients and the switches and routers involved.

Link to review: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/12_7/cjab_b_deploy-jabber-on-premises-127/cjab_b_deploy-jabber-on-premises-127_chapter_010010.html

>> Verify that the Microsoft Teams is not modifiying the QoS marking of the PC Clients