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Cisco Jabber cannot communicate with the server

Omarjasim
Level 1
Level 1

Dears, 

 

I have a problem with Cisco Jabber in windows and phones, the problem is when I entered the username and password it gave me this message cannot communicate with the server.

the guy how was responsible for this said it was working without any issue and suddenly its stopped login.

checked the SRV record it's already added and I can resolve it from my pc.

In attached you can find the errors from pc. 

noting that we are using just CUCM v 10.5 and cisco jabber version 11.9 

 

Regards.

 

9 Replies 9

Jaime Valencia
Cisco Employee
Cisco Employee

Are the UDS services running in the servers that Jabber is trying to connect to?

HTH

java

if this helps, please rate

@Jaime Valencia

The UDS service is not running I checked that there is no service profile created. 

Noting that we have only CUCM we don't have IM & pre

any other advice?

Jonathan Schulenberg
Hall of Fame
Hall of Fame
Did you process any orders recently? Sometimes they trigger a Webex Messenger instance on your domain. Here’s the procedure to test for that:
https://www.cisco.com/c/en/us/support/docs/unified-communications/jabber-windows/200637-Avoid-Jabber-Authentication-with-the-Web.html

Wayne DeNardi
VIP Alumni
VIP Alumni

Have you checked your certificates to see if any have expired?

Wayne

Please remember to mark helpful responses and to set your question as answered if appropriate.

@Wayne DeNardi

Dear it was not expired, and I regenerate self-sign certificate for the call manager and I still have the same issue.

DaviRocK!
Level 1
Level 1

the domain you use to login is the same domain that is in the server?

Did you try to enter IMP IP address manually .

I have only CUCM

Yes its same