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Beginner

Cisco Jabber: Delay when I dial a number in Deskphone mode

Hello,

I have a strange behavior when my Cisco Jabber is in deskphone mode.

When I dial an external number from my Cisco Jabber for Windows (same on Mac version), I have a delay of 3s to see the number on my hardphone's screen.

During this time, I have no alerting and no ring. When the number is finally displayed on the hardphone'screen, I can hear the ring tone.

I have tested to dial the number directly on the hardphone and I haven't any delay.

Do you think, it could be a CTI timer to adjust ?

Thank you for your help

Best regards

Maxime

CUCM: 9.1

Hardphone: 8945 SIP 9.3.4-17

J4W: 9.2.6 but tested with 9.6 and 9.7EAP

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