Cisco Jabber Deskphone

[Daniov1]

Hi,
I have a problem to use desk-phone 88xx models with Cisco Jabber.

I get the following error:

I get Unknown Model: 36232 as shown on the picture.
When I press on "Unknown Model: 36232 (8851NR) " I get nothing it's not response and stay on soft-phone/78xx desk-phone.

The issue happens just with 88xx models, I tried to use 78xx models and it's work properly.
I tried to install the following firmwares : 12.1,12.5,12.6
I tried to install the following Jabber versions: 11.7,12.1,12.5

I got the same issue with those versions.

CUCM version : 11.5 SU5

• CTI connection is ok.

• When end user have just 78xx device associated.
  

• When my user have just 88xx device associated

[Jaime Valencia]

I'd take a look at a PRT and see if Jabber can pull the list of associated devices properly, or if there is some error while doing so.

[Roger Kallberg]

Have a look at this post and check that you have given the users the needed access rights.

https://community.cisco.com/t5/collaboration-applications/jabber-for-windows-cannot-control-8841-desk-phone/td-p/2569503

[Daniov1]

Hi,
end user have those permissions.