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Beginner

Cisco Jabber Desktop video

Hi all,

I have installed Cisco Jabber 12.1.2 and Jabber Desktop Phone video on few PCs.
Video Desktop is not working.
Show connection status :

image.png

I tried to use a different IP phone version and Cisco Jabber version.

CUCM Version: 11.5 SU6

Everyone's tags (1)
2 REPLIES 2
VIP Collaborator

Re: Cisco Jabber Desktop video

What model phone is this? Some older phones require additional Access Control Groups to successfully manage voice and video on the desktop phone via Jabber.

Also, you don't say if you have changed the Jabber Client to "Use my deskphone for calls"? If you have the Jabber Client active and registered as a CSF softphone, the client will disconnect from the deskphone and the message you are seeing is expected.

Maren

Beginner

Re: Cisco Jabber Desktop video

If your using Jabber as Deskphone then you also should check that port 4224 is open and routable between your Phone and the daisy-chained PC.
Just telnet from the PC to the phone via CMD and using this command:
Telnet *PHONE_IP* 4224

Also check that Video-Capability is enabled on the Phone.
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