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Beginner

Cisco Jabber for Android - Can't connet to the CUCM phone services from inside network

Hi!

 

I have CUCM and I.M 10.0

 

In CUCM i created BOT device for Cisco Jabber client for Android phone.

 

From this Android phone i can successfull connect to the CUCM server from outside network through Expressway-C server, and i success connect to the phone services, and i can make call success.

 

But when i move into the internal network i can success login in Cisco Jabber client from Android phone, but i can not connect to the CUCM server and phone services, and i get the following error:

 

"Can not connect to the phone services server. Check your network parameters"

 

But from iPhone devices phone services work well from outside and inside network.

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Hall of Fame Cisco Employee

Was this working before??Does

Was this working before??

Does this happen to all other Android clients??

HTH

java

if this helps, please rate
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Beginner

Hi.In our company CUCM was

Hi.
In our company CUCM was recently deployed.
I tested this issue on Samsung Galaxy S III - and Cisco Jabber work well on this device, as in inside network and outside network.
Obviously Cisco Jabber support not all Android devices.

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Beginner

Is the DNS entry in the phone

Is the DNS entry in the phone services/voicemail within Jabber client reachable from inside network?

 

At my employer our mobile devices are actually on a separate network than pc/servers.